SaaS

Cut support costs. Improve onboarding. Retain customers.

Connect your customer support, billing, and onboarding APIs. An AI chatbot that actually knows each customer's account, usage, and status — and can take action on their behalf.

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Use cases

What your SaaS chatbot can do

🎫

Support deflection

Triage support queries, look up known issues, and resolve common problems — without a human agent. Escalate only when needed.

💡 Reduce tier-1 ticket volume by ~40%

🚀

Onboarding guidance

Guide new users through setup steps with a structured flow. Track stage completion, detect drop-offs, and nudge users forward.

💡 Improve activation rates

💳

Billing queries

Customers check their plan, usage, invoice history, and payment status — and can initiate upgrades directly from chat.

💡 Reduce billing support tickets

🔍

Feature discovery

AI suggests relevant features based on the user's current plan and usage patterns — proactive, not reactive.

💡 Increase feature adoption

🐛

Issue triage

Collect issue details, check system status, and create support tickets with pre-populated context — all from chat.

💡 Faster time-to-resolution

📊

Usage analytics

Users query their own usage stats, API call counts, and limit consumption — without logging into a dashboard.

💡 Reduce "how much have I used?" tickets

Onboarding flows

Guide users from signup to activation

Use Daynil Fusion's Manual flow mode to design a step-by-step onboarding conversation. The chatbot guides users through each setup stage, tracks completion, and detects where users drop off.

✓

Stage tracking

Know exactly which onboarding step each user is on — in real time.

✓

Drop-off detection

See where users abandon the onboarding flow with severity scoring.

✓

Automatic recovery

AI detects stuck users and re-engages them with contextual prompts.

✓

Completion analytics

Track activation rates, average time-to-complete, and stage performance.

Onboarding flow example

✅

Step 1: Profile setup

Completed

✅

Step 2: Connect your first API

Completed

🔄

Step 3: Configure your widget

In progress

⏳

Step 4: Embed on your website

Pending

⏳

Step 5: Send first message

Pending

💡 User has been on Step 3 for 2 days. Sending re-engagement prompt…

See it in action

Real SaaS support conversations

Billing query

How many API calls have I used this month?

You've used 7,842 of your 10,000 monthly API calls (78.4%). At your current rate, you'll hit the limit in ~4 days. Want to upgrade to the Pro plan?

Yes, upgrade me to Pro

Upgrade initiated. Your plan will switch to Pro (10,000 → 100,000 calls/month) effective immediately. Invoice will be sent to your registered email.

Support triage

My webhook isn't firing

I can help with that. Is this for a specific widget or all widgets? Also, when did this start — after a recent config change?

Widget ID 42, started today after I changed the endpoint URL

Found it — the endpoint URL for Widget 42 has an SSL certificate error. Support ticket #8821 created with full diagnostics. Our team will respond within 2 hours.

Ready to reduce support costs and improve retention?

Deploy your SaaS AI chatbot in minutes. Free plan available — no credit card required.

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