07 โ€” Personalization engine

A chatbot that learns your users

Adapts communication style, response length, and modality based on user behaviour. Cross-session memory, privacy controls, and a proactive suggestion engine โ€” all built in.

Personalization capabilities

Every user gets a tailored experience

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Adaptive communication style

The AI adjusts its tone, vocabulary, and formality based on how the user communicates โ€” casual for casual users, technical for technical users.

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Dynamic response length

Short, punchy answers for quick queries. Detailed explanations when the user needs depth. The AI reads the context and adjusts automatically.

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Cross-session memory

User preferences, past queries, and interaction patterns are remembered across sessions. Returning users get a smarter, faster experience.

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Proactive suggestions

Based on usage patterns, the AI proactively suggests relevant actions, queries, or features the user hasn't discovered yet.

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Modality switching

Automatically switches between text, structured data, tables, and quick-reply buttons based on what works best for each user.

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Privacy controls

Users can opt out of personalisation, clear their history, or request data deletion โ€” full GDPR-compliant privacy controls built in.

Privacy first

Personalisation with full user control

Users always have visibility and control over what the chatbot remembers about them.

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Transparency

Users can see what preferences and history the chatbot has stored about them.

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Data deletion

One-click history clear. Users can delete all personalisation data at any time.

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Opt-out

Users can disable personalisation entirely and interact anonymously.

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GDPR compliant

All personalisation data handling follows GDPR requirements for data minimisation and user rights.

Give every user a personalised experience

Personalization engine available on Pro and Enterprise plans.