Know exactly what's working
Per-widget and cross-widget views. Conversations, confidence scores, intent analytics, hot paths, drop-off points, popular queries, and API health — complete visibility into your chatbot's performance.
Eight analytics modules in one dashboard
Conversation metrics
Total messages, sessions, average session duration, messages per session, and AI confidence scores — all tracked in real time with trend lines.
Intent analytics
Top detected user intents ranked by frequency, with confidence percentages and trend lines. Know what your users actually want.
Hot path analysis
The most common conversation routes visualised as a flow diagram. Understand the real journeys users take through your chatbot.
Drop-off tracking
See exactly where users abandon conversations. Red/amber/green severity scoring per stage. Actionable insights to fix leaky flows.
Popular queries
The actual questions users ask, ranked by frequency. Fuel your content strategy and identify gaps in your API coverage.
API health monitor
Per-integration status: server uptime, endpoint counts, average response times, error rates, and last-sync timestamps.
Usage reporting
Plan consumption vs limits, daily message volume charts, trend forecasting, and alerts when approaching limits.
Conversation logs
Full session history with search, date filtering, confidence score filtering, and CSV export for offline analysis.
See the full picture across all your chatbots
If you run multiple widgets — for different products, pages, or customer segments — the cross-widget dashboard aggregates everything into a single view while still letting you drill down per widget.
Sample metrics snapshot
Ready to understand your chatbot's performance?
Analytics available on all plans. Advanced analytics on Pro and Enterprise.