05 โ€” Conversation flow builder

Design conversations without code

Three modes to match any business need โ€” from fully automated AI to strictly guided processes. Visual designer, stage analytics, drop-off tracking, and AI-detected patterns from real usage.

Three modes

Pick the right mode for your use case

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Auto mode

The LLM handles everything freely. No predefined stages โ€” the AI responds intelligently to any query.

Use cases

โœ“General-purpose AI assistants
โœ“Open-ended customer support
โœ“E-commerce browsing & discovery
โœ“FAQ and knowledge base queries
Best for: SaaS, e-commerce, general support
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Manual mode

Strict stage-by-stage flow you define. The chatbot follows your exact conversation path โ€” no deviation.

Use cases

โœ“Lead capture forms
โœ“KYC and onboarding flows
โœ“Structured support triage
โœ“Compliance-driven conversations
Best for: Lead capture, KYC, regulated industries
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Hybrid mode

Your defined stages when matched, LLM for everything else. The best of both worlds.

Use cases

โœ“Enterprise customer support
โœ“Guided + open conversations
โœ“Complex multi-step workflows
โœ“Sales qualification flows
Best for: Enterprise, complex workflows
Analytics & intelligence

Know exactly how your flows perform

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Stage performance analytics

See completion rates, average time spent, and drop-off rates for every stage in your flow.

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Drop-off tracking

Red/amber/green severity scoring for each stage. Know exactly where users abandon and why.

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Hot path identification

The most common conversation routes visualised โ€” understand what users actually want.

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AI-detected patterns

The AI analyses real conversations and surfaces patterns you didn't design โ€” new intents, common detours, and optimisation opportunities.

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Automatic stage recovery

When users get stuck or go off-track, the AI automatically guides them back to the right stage.

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A/B testing

Test different flow variations and compare performance metrics to find what works best.

Design your first conversation flow today

Flow builder available on Pro and Enterprise plans. 14-day free trial โ€” no credit card required.